Product advertised online linked to incorrect part. Company would not pay shipping for refund. I ordered a refrigerator door seal online. A week earlier, I had ordered a replacement for the other side from another vendor. Both parts were located with by searching for the model number. I chose Genuine Replacement Parts because they had a lower price than the previous vendor. The part search linked through google took me to a page showing a photo of my refrigerator and a description matching my needs, though no color was specified. Upon receiving, I immediately noted that that part was the incorrect. I reached out both by email and phone to the company. They were willing to refund the purchase, but not to pay for shipping. The supervisor (Connor) laughed at the fact that it would cost more to pay for shipping than the part was worth. He also stated that this happened FOUR OR FIVE TIMES A DAY. They told me that I needed to take responsibility for the error. I’ve bought parts online from several places, and never have I seen a search by complete model number listed on google incorrectly. The company is most likely listing the part using the model prefix rather than the entire number I entered.