Qatar Airways

Bad – based on

TLB Rating & Accreditation


350 5th Ave, Suite 7600
New York, NY 10118

(877) 777-2827

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Qatar Airways — Reviews, Complaints and Ratings

Trust Lobby® filed the complaint
December 3, 2023

A multiple award-winning airline, Qatar Airways won the ‘World’s Best Business Class’ for the tenth time at the 2023 World Airline Awards, managed by the international air transport rating organisation, Skytrax. The airline continues to be synonymous with excellence, also taking home, Best Airline in the Middle East, World’s Best Business Class Lounge and World’s Best Business Class Lounge Dining at the prestigious awards held during the 2023 Paris Air Show. Qatar Airways is an unprecedented seven-time winner of the “World’s Best Airline” voted by Skytrax (2011, 2012, 2015, 2017, 2019, 2021 and 2022) Qatar Airways currently flies to more than 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively. This year, Hamad International Airport has been ranked by Skytrax as the second-best airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping’.

Incident date: December 3, 2023


December 3, 2023
On 25 September 2023 I had a connecting flight from Doha to Madrid. We got to the boarding gate late and we were refused to go onboard. The airline provide us compensation for waiting for over 12 hours in the airport for the next plane. Reason for delay:-1. Extensive work at the airport which caused the plane to stop at the middle of airport tarmac 2. Waiting for the bus to take us from plane to the airport main entrance and the time it took 3. No one at the entry to the main gate of airline to guide or speed us through security check

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